Have a question about fraud or a complaint? For general support and account-related inquiries, please visit our Help Centre or contact our customer support team through the available communication channels. Report Suspected Fraud If you believe you have been affected by fraudulent activity or unauthorized account access, please report the incident as soon as possible using our dedicated fraud reporting process. Our specialists will review your case promptly and work with you to help protect your account and investigate the matter. Request a CIFAS Marker Review If you wish to request a review of a CIFAS Marker associated with your account, please follow the instructions provided through our dedicated CIFAS Marker Review process. Your request will be assessed in accordance with the applicable procedures. Submit a Complaint If you are dissatisfied with any aspect of our products or services, you can submit a complaint by completing our online complaint form or by contacting our complaints team via email. Once your complaint has been received, we will send you an acknowledgment confirming that your case is under review. We aim to resolve complaints as quickly as possible and will keep you informed throughout the process. Where additional time is required due to the complexity of the matter, we will provide regular updates until a final response has been issued. If you remain dissatisfied after receiving our final response, you may have the right to refer your complaint to the appropriate independent dispute resolution or regulatory authority, where applicable under local laws and regulations.